Human Resource Management is Worrisome for Hotel Industry Worldwide
Human resource management issues appear to be the most troubling problem for the lodging industry. A recent study determined that certain problems seem to be common in the industry’s leaders ability to manage effectively. Sixty-four percent of participants from regions worldwide acknowledged that the largest areas of concern were attracting, retaining and training of human resources personnel. Morale was also a key issue.
Most challenging appears to be finding the time to train employees, which seems to be impeded by competitive pressures. General managers show concern with attracting talented human resources personnel, while retaining quality people is the major concern of executives. Morale is a key issue for concern by all respondents. Consistency in quality and training are an equal concern to both executives and general managers alike. This study was conducted in cooperation with the Center for Hospitality Research at Cornell University.
